Pervasive

On Friday, March 12th and again on Monday, March 15th, I received a 3014 error when signing on to Freedom via a Citrix server.

On Friday, both the Freedom and Citrix servers were rebooted and the problem was resolved.

On Monday, only the Citrix server was rebooted and the problem was resolved.

PSQL V10.3 was installed a few weeks ago and the 12th was the first time that a sign-on problem occurred.

No other changes were made to the servers.

I was told that there is 10GB of available space on the C: drive on the Citrix server.

Can anyone suggest how to resolve this problem?

 Thanks,

Status 3014: The MicroKernel router cannot find an engine

One common cause is lack of a valid DNS server to convert the server name to an IP address.  You can test this by the command "PING <servername>" where <servername> is the local name of your server.  It should resolve a valid, local IP address, and that address should be the proper address of the server. 

While you're at it, do a NET USE from the command line and verify that the drive letter for Freedom is actually mapped to the Freedom server, and not "disconnected".

Another common cause is a firewall blocking connectivity.  You can test this with the command "telnet <servername> 3351" where <servername> is again the name of the server.  If this gives a black screen without an error, then you're OK.  Hit Ctrl-C or close the window to end the session.  If you get an error, then something is not right and your connections are being blocked.

I would also recommend checking things on the server, but if you fixed it by ONLY rebooting the Citrix box, then this is unlikely the source of the problem.

 You did all of these tests while the users were getting the errors, right?  Did a simple reboot fix it this time, too?

Bill,

The problem has not re-occurred yet.

I had those tests run when the application was working, but will run them again if we have another failure.

Thanks,

Donald