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Pervasive version 8 not installing

Last post 07-17-2008 9:39 AM by jpruneda. 4 replies.
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  • 07-17-2008 8:21 AM

    Pervasive version 8 not installing

     

    We had a hardware system crash and need to reinstall the software on a different machine 

    The package seems to install OK but it is not working properly.  When we go into "monitor" to see what is going on we are repeatedly getting the message "Insufficent Rights to get or set info".

    We have admistration rights but we are logging in remotely if that makes a difference. 

     We also do not see the Pervasive Icon in the tray as we usually do.

    This is the server version of Pervasive SQL version 8 SP1 (10 user)  and it is being installed on a Microsoft Server 2003.  It is using VMware.

    Help!

    Thank you. 

     

     

     

     

  • 07-17-2008 8:56 AM In reply to

    Re: Pervasive version 8 not installing

    DBU Access Denied.

    Problem Description:  
    Utility returns 'DBU Access Denied.'  

    Problem Environment:  
    Pervasive PSQL v10  
    Pervasive PSQL v9  
    Pervasive PSQL v8  

    Cause of this problem:  
    Typically this message is returned when you are trying to do an administrative task via a remote session instead of trying the task directly on the server.  
    In version 10 this is not a problem since the registry key is initialized to allow remote administration. This only applies to version 10 if a previous PSQL version did not exist on the box . If the problem exists, the registry key mentioned in the solution section below should be checked.  

    Solution Notes:  
     
    To solve this problem you can modify the following keys in the registry of the remote machine:  
     
    HKEY_LOCAL_MACHINE\SOFTWARE\Pervasive Software\Utilities Interface\Settings  
     
    Or  
     
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Pervasive Software\Utilities Interface\Settings  
     
    (if a 32-bit version engine is installed on a 64-bit operating system)  
     
     
     
    The value for Restricted Access On WTS client has a default value of 1 meaning access will be restricted. If the administrator changes this to 0, everyone will be able to run utilities as if they are logged on to the machine physically. This will allow them to remotely administer their server.  
     
    It should be noted that changing this value to 0 gives all users full control of the DTI/Administrative database functions on the server.  
     
    NOTE: Cases have been seen where this key is not in the registry but manually adding it resolves the problem.  
     
    NOTE:  
    Editing your registry is dangerous and can disable your operating system causing you to reinstall your software. Pervasive Software will not be responsible for any mishap due to registry changes  

  • 07-17-2008 9:12 AM In reply to

    Re: Pervasive version 8 not installing

    This explains the monitor software issue.

    But Does this mean the database installed correctly in the first place?  Why are we not seeing the icon in the system tray on the server? 

     

  • 07-17-2008 9:34 AM In reply to

    Re: Pervasive version 8 not installing

    When you open the PCC and look at the engine, you should see at least the DEMODATA database.  If not, then the install was ALSO done from a Remote Desktop session, which is invalid.

    To correct this, remove the PSQL engine and reinstall from the console itself. 

    Bill Bach
    Goldstar Software Inc.
    www.goldstarsoftware.com
  • 07-17-2008 9:39 AM In reply to

    Re: Pervasive version 8 not installing

    The server version does not have an icon on the system tray like the workgroup engine.  If the server engine goes down, then occasionally you may see an icon because the system will try to load the cache engine. 

    Jose

     

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